Client Testimonials
“I am writing to express my sincere appreciation for Top Notch Disconnected Travel Agency and the exceptional level of service they consistently provide. In my experience, their professionalism, attention to detail, and dedication to their clients stand head and shoulders above any other travel agency I’ve worked with. From the initial planning stages to the final execution of each itinerary, their team demonstrates a depth of expertise and a commitment to customer satisfaction that is truly unmatched. They anticipate needs before they arise, respond promptly and thoughtfully to every inquiry, and deliver a standard of excellence that transforms the travel experience from ordinary to extraordinary. In a marketplace filled with options, Top Notch Disconnected distinguishes itself through its integrity, reliability, and genuinely personalized service. Their name is a direct reflection of the quality they deliver—consistently top-tier and undeniably exceptional. It is without hesitation that I recommend Top Notch Disconnected Travel Agency as a premier partner for any travel needs.“
— Dominican Republic, December 2025
“Disconnected was phenomenal! The trip was a total vibe and amazing experience!!’
— Zanzibar, October 2025
“I worked with Disconnected Travel, a Black-owned travel agency that made group travel feel effortless. After narrowing down the destination, dates, and per-person budget, they sent over beautiful resort options—including the one we chose: Paradisus Los Cabos. Disconnected handled all of our travel coordination, from room bookings to luxury SUVs to and from the airport and marina. Whether you want something fully customized or pre-curated, their team is a dream to work with. (Pro tip: book an info session with your group to learn about all the options.)“
— Cabo, May 2025
“My first time traveling outside the country with disconnected, and it was a A+ they helped me guided me and was very patient with me throughout the whole process, I had a fun time on my trip and liked how everything was already planned out for me..I will definitely be going on more trips with the same agency moving forward..everything was perfect.“
— Bali, May 2025
“Disconnected is AMAZING I’m a type a so I like things organized and planned and I literally walked right through with a breeze! Everything from the transportation to the communication amazing service! I already recommended disconnected travel to several friends!“
— Jamaica, April 2025
“Just got back from the most unforgettable fellas trip to Brazil, and we owe it all to Disconnected LLC. From the moment we reached out, they understood the assignment — we wanted adventure, culture, nightlife, and chill time, all wrapped into one seamless experience. They delivered above and beyond. Every detail was on point — flights, Airbnb stays with insane views, local experiences that felt exclusive, and nightlife recommendations that kept the party going. She even had a local contact available 24/7, which gave us peace of mind while we just focused on having the time of our lives. This wasn’t just a trip — it was a movie. If you’re planning a guys trip, bachelor party, or just need to hit reset in paradise, Disconnected LLC is the way to go. Brazil was legendary, and it’s all thanks to them. Already planning the next one. Obrigado, Disconnected“
— Brazil, April 2025
“from the time we first inquired about this event until the time we all returned back to our respective homes, the level/quality of service and professionalism displayed by Disconnected was exemplary. we would re-book w/her without any hesitation and, in fact, look forward to our next trip, which she will undoubtable have the full reins on. thank you very much for an exceptional experience...impressive!'“
— Panama, March 2025
“Exceptional service from start to finish! Disconnected Travel LLC went above and beyond to ensure our trip to Barcelona was seamless. They were readily accessible for any issues that arose, providing prompt solutions and support. My mom and I felt well taken care of throughout our journey. Highly recommend their services for stress-free travel experiences!”
— Barcelona, 2024
“Disconnected was amazing and very attentive to all of our needs. Even while on vacation they checked in to make sure everything was going as planned or if we needed anything. I would definitely be using their services again. Thank you so much.”
— Western Caribbean Cruise - Carnival, 2024
“I would definitely use Disconnected Travel Services again. Everything was planned for me, and the spa services, chef, decorations, and the restaurants that were recommended were top tier. Thank you Dawn for making my 50th birthday special.”
— Curaçao, 2024
“Very accommodating and personalized services. The team is extremely knowledgeable and we appreciated the recommendations and pans made in such a short window - we planned our trip at the last minute and they were on it!”
— Rome & Amalfi Coast, 2024
“My trip was absolutely amazing! The preparation was stress free I literally just showed up with a suitcase on the day of travel. I was welcomed with balloons & beautiful flowers upon arrival. The chef my travel agent picked was amazing. The excursions were on point all super fun! We were provided a beautiful detailed itinerary that even included recommendations for restaurants and clubs in the area. My experience was a 10/10. I will definitely travel with Disconnected again! My first time in Bali for my birthday was top tier!”
— Bali Indonesia, 2024
Our travel consultant was amazing! The entire process was simple and easy. She helped organize our vacation, any questions or queries we had were answered efficiently and within a couple of hours. The booking Information was on time, if not early and concise. When I required extra information it was helpful and I would highly recommend their business. Thank you!
— Punta Cana, 2023
“Disconnected Travel went above & beyond planning my bday trip to Zanzibar!
We were given the option to join zoom calls to clarify any questions we had prior to the trip. The itinerary and travel accommodations were on point. There were mishaps as expected with any vacay, but Dawn was on it as soon as she was made aware even with a 7 hour time difference ! The itinerary was crafted with both of our interests in mind. There wasn’t a detail left out ! We stayed at the Riu Jambo in zanzibar. A newly renovated hotel with beautiful beaches and friendly staff.
We dined at Sexy Fish at the Z hotel for my bday dinner, the food and service was amazing. Candle light dinner over looking the beach with some performances from local performers. The entire staff sang Happy Birthday to me !
The tours were through @MudyTours on IG, very informative and intimate, having 3 or less people in our our groups.
Literally an A1 travel service. If you haven’t booked with Disconnected Travel, this is your sign. I will be back in the near future to book another vacation. Thank you Disconnected, this is a bday I’ll never forget”
— Zanzibar Africa, 2023
Disconnected does an awesome job with details. They are very attentive and provide great customer service and exemplifies professionalism.
— Atlanta Getaway Weekend 2023
“Was unsure about you using a travel service in general but since I was last minute I figured help couldn’t hurt. Well Disconnected went above and beyond literally in every way and category. I typically don’t do reviews a lot but I had to for them. I would recommend Disconnected to family, friends , and even co-workers that’s how well they performed and provided elite customer service and communication. I’m using their service on my next trip no doubt.
— Milan & Amalfi Coast 2023
“Disconnected planned an amazing mother/daughter ski getaway to Winter Park, CO! They took the most challenging aspects of trip planning (all of it ;)) out of my hands. Alanna was super attentive, all we had to do was tell her what we were interested in, and she made magically made it happen! Highlights of our trip included a wonderful sushi night, and trips to a nearby pool/spa/waterpark!”
— Colorado, 2022
“My wife was pregnant and the service was very accommodating to her needs. The itinerary was very comprehensive but also had flexibility for us to explore on our own. It was perfect. This was one of the best vacations I’ve ever taken.”
— Milan & Lake Como, Italy 2022
“Our agent, for two years in a row has surpassed every level of commitment and trust ensuring that every event, dinner, accommodation and excursions were all unforgettable experiences. Disconnected Travel definitely seals the gap between extra and ordinary providing extraordinary customer service with any last minute changes between our large group of 10, chef experiences, money exchange, etc… They really allowed us to “disconnect” while they handled everything!
— Bali Indonesia, 2022
“Disconnected Travel service went above and beyond to provide a thoughtful and fun travel experience. The communication was exceptional at every stage of the trip from planning to returning. Our agent was extremely attentive and offered several suggestions for food and activities which made everything effortless. This was honestly the best trip I’ve ever taken in my life and I’ve visited many countries. I’ve visited Brazil before but not like this at all.
— Brazil, 2022
“Disconnected Travel is so attentive to detail! The right mix of turn up, chill, self reflection and excursions. I’ll always recommend Disconnected! Our chef & home was amazing!
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— Cabo San Lucas, Mexico 2020
“Experience was amazing. You planned out everything all I had to do was show up. Will definitely be booking you on my next trip!!”
— Las Vegas 2020
“The responsiveness and patience of the staff of Disconnected Travel were impeccably professional. Managing three different travelers with three different styles seemed seamless for them. The result was a trip that we all enjoyed, coordination that made the entire experience a joy, all at a cost that was hundreds of dollars less than what I had come up with on my own. I have already recommended this company to friends and family and will certainly engage them when planning my future travel events..”
— West Palm Beach, Florida 2022
“Our trip was booked out perfectly and it was such a relief to have everything handled/planned for us! The itinerary was clear/easy to follow with all the details you’d need and customer support was always available for any questions. The entertainment was tailored to our specific vacation requests and met with the best matches for food and activities! 10/10 would recommend!!!”
— San Juan, Puerto Rico 2021
“This was my 2nd time using a travel service with the first being my wedding. I must admit that the level of service that you all provided was top tier. I will ensure to let all of my family and friends know about Disconnected LLC travel service. I can not begin to thank you all enough for such a customized, detailed, and perfectly executed trip. Thanks so much!”
— Sint Maarten 2022
“We absolutely enjoyed our experience with Disconnected Travel from the initial stages of planning to the execution of travel and services. Disconnected staff manages to be connected with us throughout the trip while managing their own day to day responsibilities. We loved the experience and will DEFINITELY use Disconnected Travel in the future!!”
— Tulum, Quintana Roo, Mexico 2020
“My experience was amazing! Everything was perfect.
Everything was great! The only issue we had was the chef made 2 dishes with shrimp in it and Taj and I are both allergic so we couldn't eat those meals.”
— Tulum, Quintana Roo, Mexico 2020
“The trip was perfectly planned from start to finish. Disconnected LLC didn’t miss a single detail. The simplicity of the trip made me a fan! I’ll be using Disconnected LLC to plan ALL of my trips going forward. If you haven’t already , book your trip !!!
— La Romana, Dominican Republic 2021
“My experience using Disconnected LLC was amazing! Our agent was always available via text and email to assist me with planning my trip! I originally wanted to go to Puerto Rico, and then changed my mind sort of last minute and our agent was there to help along the way! I will definitely be booking through Disconnected for my future trips! Thanks so much!”
— Dominican Republic 2021